2. Booking your ticket
- Did you buy your own ticket? If yes, how did you book: did you go to the airline directly, used a travel agency, booked your ticket online, or any other way (please specify)?
- If someone else booked your ticket, did you ask him/her to watch out for your mobility needs? If not, why? (E.g.: Did you think that no advance notification of your needs is necessary or it is sufficient to notify the airline later?)
- When booking, did you ask for extra information regarding your mobility needs? Was this information made already obvious? Was it easy to find this information? Was the information comprehensive?
- If you have flown with multiple airlines, what do you think about how the different airlines policies were harmonised in the following areas: carriage of mobility (e.g.: wheelchair) or respiratory (e.g.: oxygen) equipment, or requirements of you to be accompanied. How did you find these policies? Was it easy for you to comply with these?
- If you didn’t notify your airline about your needs at booking, when did you do so (how many hours before your departure)?
- Do you think that it would be fair to make it compulsory that you give this notification at least 48 hours before departure? Could you have complied with this when you travelled? If not, why would have this been difficult to you?
- Did you check in electronically?
posted by Peter at
14:41
2 Comments:
I booked for my family, and my 10 yr old is the wheelchair user. Initially I rang (as instructed) by the airlines to notify them of my daughters needs.I have found this unnec. as we book in they are unaware of this event. Over the years we have seen improvements in offering assistance. We have always flown from Manchester to a variety of destinations, and only for the past 2 years have they actually shown us any deference in the checking in procedure.We have booked online and with the normal route, online I feel is better, as then you are able to print out the forms which indicate you have informed them of disability needs. One company ( I forget which one) requested that I obtain certification from our GP to indicate that my daughter was in good health for travel, this I retaliated against and rang and spoke to the company, advising them they were actaully invoking her privacy, and as a minor as parents we accepted all responsibility. Generally most airlines have the same disability agenda, and have improved over the years. I hope this has covered your requirements.
JKW
Dear JKW,
Thanks for you response. This request for a GP's doesn't seem to be allright. I think you did well by not complying. Your response was very good, however if you could provide some mor details about how the assistance improved, that would be pretty good. :)
Thanks,
Peter
Post a Comment
Subscribe to Post Comments [Atom]
<< Home