6. On board the aircraft

o How long did your flight take? If you have flown multiple times, how long did your longest flight take?
o Did you use the on-board toilet? Was it easy to use? If not, what design feature would you recommend to be improved?
o Was your assigned place comfortable?
o Was the cabin crew looking approachable?
o Did you require any assistance from the cabin crew? If yes, was this provided to you in a professional, appropriate manner?
o Were you satisfied by the safety information given? Were you able to understand every sign? Do you know what was expected from you in case of an emergency? Generally, did you feel safe on board?
o Do you think that the airline you used treated the passengers well?